Refund policy

We offer a 30-day return policy, which means you can request a return within 30 days of receiving your item.

Returns must meet certain conditions: the item must be in the same condition as when received, unwashed or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at spj1130@hotmail.com. Please note that returned items must be shipped to the following address: [INSERT RETURN ADDRESS]

If we accept your return, we will send you a return shipping label along with instructions on how and where to ship the package. We do not accept items sent back without prior return authorization.

If you have any questions about returns, feel free to contact us at spj1130@hotmail.com at any time.

Damages and Issues  
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can assess and resolve the issue.

Exceptions / Non-Returnable Items  
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gas products. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns on promotional items or gift cards.

Exchanges  
The quickest way to get the item you want is to return the current item and make a separate purchase once your return has been accepted.

EU 14-Day Cooling-Off Period  
Despite the above policies, if your item was shipped to the European Union, you have the right to cancel your order or return it within 14 days without giving a reason. As stated above, your item must be in the same condition as when received, unwashed or unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Refunds  
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed and returned to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If you have not received your refund within 15 business days after we approve your return, please contact us at spj1130@hotmail.com.